Privacy Policy

1. Information we collect

• Account information - your handle, display name, email address and password (stored only as a salted hash), plus any avatar or profile details you add.
• Content - the messages, rooms and uploads you create. Direct messages are end-to-end encrypted (see below).
• Usage & device data - IP address, approximate location derived from it, browser/app version, and connection logs used for security and abuse prevention (including active sessions you can review and revoke).
• Payment data - if you subscribe, billing is handled by our payment processor; we receive subscription status, not your full card details.

2. End-to-end encrypted messages

Direct messages are encrypted on your device, and we do not hold the keys needed to read their contents. We cannot read your encrypted DMs, and we cannot recover them if you lose access to your keys.

3. How we use information

We use your information to provide and secure the Service, authenticate you, deliver notifications, process subscriptions, prevent abuse and fraud, and comply with legal obligations. We do not sell your personal information.

4. Cookies & analytics

We use a small number of strictly necessary cookies to keep you signed in (for example, the session/refresh cookie) and to protect sign-up and sign-in with a bot-protection service (Cloudflare Turnstile). These are always active because the Service cannot function without them.

We also use analytics to understand aggregate usage and improve the Service: Google Analytics 4, Microsoft Clarity, and Google Tag Manager. These analytics are only active inside the app once you are signed in. By creating an account or logging in, you agree to our use of these analytics and the cookies they set. Our public pages - such as the landing page and blog - do not load any analytics, and no analytics cookies are set or data collected for signed-out visitors.

5. Sharing & service providers

We share information only with service providers that help us operate Glade - such as hosting/storage, our email provider, our payment processor, and bot-protection - and only as needed to provide the Service. We may disclose information if required by law or to protect the safety of our users.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the Service. When you delete your account, we delete or anonymize your personal information within a reasonable period, except where we must retain it for legal or security reasons.

7. Security

We use industry-standard measures including encryption in transit, hashed passwords, optional two-factor authentication and end-to-end encryption for direct messages. No system is perfectly secure, but we work to protect your data.

8. Your rights

Depending on where you live, you may have the right to access, correct, export or delete your personal information, and to object to or restrict certain processing. You can manage much of this from your account settings, or contact us for help.

9. Children

Glade is not directed to children under 13 (or the minimum age of digital consent in your country). We do not knowingly collect personal information from children below that age.

10. International transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

11. Changes

We may update this Policy from time to time. Material changes will be announced through the Service, and the “Last updated” date above will change.

12. Contact

For privacy questions or requests, email [email protected].